Welcome to the Knight Equipment Store’s hall of knowledge. Here we address the most common queries from our fellowship of warriors, collectors, and history enthusiasts. Should your question remain unanswered, our scribes stand ready at [email protected].

About Our Wares

What types of historical arms and armour do you offer?
Our armoury boasts an extensive collection including: battle-ready weapons (axes, daggers, firearms), authentic armour (helmets, breastplates, chainmail), historical replicas (flags, figurines), and HEMA equipment for modern warriors. Each piece is crafted with historical accuracy and functional integrity.
Are your products functional or decorative?
We offer both! Many of our weapons and armour pieces are battle-ready, forged for actual combat or martial arts training, while others are museum-quality display pieces. Product descriptions clearly indicate each item’s purpose.
Do you offer custom-made or bespoke armour pieces?
While our standard collection is extensive, we occasionally undertake special commissions for discerning collectors. Contact our armourers directly to discuss your requirements.

Orders & Payments

What payment methods do you accept?
We accept tribute in these royal forms: Visa, MasterCard, JCB, and PayPal. All transactions are secured with the latest encryption technology.
Is my payment information secure?
Aye! We guard your financial details as fiercely as our York stronghold. Our payment systems employ industry-standard encryption, and we never store complete payment information on our servers.
Why was my payment declined?
Payment may falter due to: insufficient funds, incorrect card details, or your bank’s security measures. We recommend contacting your financial institution or trying an alternate payment method.

Shipping & Delivery

What shipping options do you offer?
We provide two noble services:
– Standard Bearer Service (DHL/FedEx): £12.95, delivers in 10-15 days
– Free Caravan Service (EMS): Free for orders over £50, delivers in 15-25 days
All orders undergo 1-2 days of careful preparation before dispatch.
Which regions do you ship to?
Our caravans travel worldwide, except to certain parts of Asia and remote regions due to customs restrictions. If your kingdom isn’t listed at checkout, we regrettably cannot serve you at this time.
Will I need to pay customs fees?
International recipients may face customs duties determined by their local authorities. These charges are the responsibility of the recipient, as we cannot predict or control them.
How is my order packaged?
Each piece is prepared for transport as if embarking on campaign: blades are sheathed, armour wrapped in anti-corrosion materials, and fragile items padded like precious relics. We take every precaution to ensure safe arrival.

Returns & Exchanges

What is your return policy?
You have 15 days from receipt to request a return for items damaged in transit or not meeting expectations. Contact our customer service to arrange safe return passage. Items must be in original condition with all packaging.
How do I initiate a return?
Send a raven (email) to [email protected] detailing your concerns. Include your order number and photos of any damage. Our customer service will guide you through the process.
Do you offer exchanges?
Aye! If you seek a different size or item, contact us within the 15-day period. Exchanges are subject to product availability and may require additional payment if the new item is of greater value.

Account & Technical Issues

How do I reset my password?
Visit our login page and select “Forgot Password”. You’ll receive instructions via email to establish new credentials. Ensure you check your spam folder if the message doesn’t appear.
Why can’t I access my account?
Account access may be hindered by: incorrect login details, browser issues, or temporary system maintenance. Try clearing your cache or using a different browser. If problems persist, contact our customer service.
How do I update my account information?
Log into your account and navigate to “My Details” where you can update your contact information, shipping addresses, and communication preferences.

Still have questions? Our customer service scribes await your correspondence at [email protected].